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Troubleshooting

5 articles · Having an issue? Try these common fixes first.
“Network request timed out” — what do I do?+

This usually means the app can't reach our servers. Check your Wi-Fi or cellular connection and try again in a moment. If it keeps happening, email support@thaitalian.app and we'll look into it.

My import got stuck on “Reading the page…”+

Give it a few seconds — some pages take longer to read. If it's stuck for more than a minute, cancel and try again; a flaky connection is the most common cause.

A recipe imported with missing or wrong ingredients.+

Nothing saves automatically — check the Check before saving screen and edit any field before tapping Save. If this keeps happening on the same source, tell us at support@thaitalian.app.

The app is in the wrong language.+

Go to Settings → Language and pick from the 8 supported languages. The app switches instantly — no restart needed.

I'm not receiving the password reset email.+

Check your spam folder first. Still nothing after a few minutes? Email support@thaitalian.app and we'll help you get back in.

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Getting Started

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Importing Recipes

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Cook Mode & Planning

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Premium & Subscription

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Account & Data

Still stuck?

Email us and a real person will get back to you.

Email support@thaitalian.app